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Customer Service Skills for Success (Connect, Learn, Succeed)

Author Robert Lucas

Format Paperback

Publisher Career Education

Category Business

Out of Stock

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Available Copies Details Synopsis

"Customer Service: Skills for Success" features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Authors

Robert Lucas

Additional Info

Publisher: Career Education
Format: Paperback
ISBN: 9780073397115

No copies of this item are currently available.

Customer Service Skills for Success (Connect, Learn, Succeed)

Out of Stock

Authors

Additional Info

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