This book provides a wealth of practical help, as it presents a systematic strategic framework for controlling costs, avoiding common problems, and optimizing user support. Readers will also learn how to weigh proposed client/server system additions and changes based on their likely software maintenance impact. Here are simple, straightforward solutions that every IS and/or systems manager can readily implement for virtually every type of network configuration. All technical sections include illustrative examples and "executive sidebars" that will provide even non-technical personnel with a better strategic understanding of the issues. Plenty of real-world examples of client/server and software maintenance solutions and a summary of the first research into the maintenance practices of Fortune 500 companies add further value.