The author of Manners That Sell, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette. Covered in this comprehensive business etiquette guidebook are topics including first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally. Do you wish you knew the answers to these questions? * Who picks up the check at a business meal? * Should a woman stand to shake hands? * When may I call my client by first name? * How casual is "business casual?" Find the answer to these questions and many more in this easy-to-read, highly informative guide to etiquette in the workplace. Recognize that manners matter in business now more than ever and that bottom line figures are influenced as much by interpersonal skills as they are by products and services.