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Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians) (How-To-Do-It Manuals (Paperback))

Author Rhea Rubin

Format Paperback

Publisher Neal-Schuman Publishers, Inc.

Category Management

Out of Stock

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Available Copies Details Synopsis

Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behavior.

Authors

Rhea Rubin

Additional Info

Publisher: Neal-Schuman Publishers, Inc.
Format: Paperback
ISBN: 9781555707316

No copies of this item are currently available.

Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians) (How-To-Do-It Manuals (Paperback))

Out of Stock

Authors

Additional Info

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