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Quality Is Still Free: Making Quality Certain In Uncertain Times

Author Philip Crosby

Format Hardcover

Publisher McGraw-Hill Companies

Category Business

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Available Copies Details Synopsis

Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times.

Authors

Philip Crosby

Additional Info

Release Date: 1995-10-01
Publisher: McGraw-Hill Companies
Format: Hardcover
ISBN: 9780070145320

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Quality Is Still Free: Making Quality Certain In Uncertain Times

Out of Stock

Authors

Additional Info

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